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Policies

General Refund Policy

Barring a massive blizzard that would make walking outdoors legally irresponsible due to safety, our tours proceed in all weather, rain or shine as they say. In the event of the aforementioned unsafe weather, tours are rescheduled for another mutually convenient date at no additional charge.

Checks are due two weeks prior to the tour. If you cancel the tour more than one week in advance, you receive a full refund. If you cancel from one week to 48 hours in advance, you receive a 50% refund. If you cancel with less than 48 hours notice, you can get a credit toward a future tour good for 90 days.

If you as an individual are a no show or you go to the wrong address, you may rebook within 30 days but no refund will be given. This does not apply to vouchers. You cannot reschedule.

Refunds are given on a case by case basis. Requests must be received within 30 days of the tour. Requests within 60 days may receive the offer of a replacement tour.

Voucher Policy

Vouchers are good until the day of expiration. All sales are final. No refunds will be given. Requests for extensions of vouchers should be made to the company that issued the vouchers.

Weather Policy

Our policy is that “Haunting happens in all kinds of weather” barring a hurricane or a massive blizzard that would make walking outdoors legally irresponsible due to safety. Our tours proceed in all weather, “rain or shine” as they say. In the event of the aforementioned unsafe weather, tours are rescheduled for another mutually convenient date at no additional charge. Rain during the day will not be a cause for cancellation. Please check the weather or call us at 518-227-1380 for that evening’s schedule status in the event of questionable conditions.

If you as an individual are a no show or you go to the wrong address, you may rebook within 30 days but no refund will be given. This does not apply to vouchers.

Tipping

Tips for your tour guide are always appreciated. If you want to increase your chances to seeing ghosts or avoid seeing them after a walk, a generous tip to your guide will work wonders in either case.